Privacy Policy

Last updated: May 2026

1. Introduction

Padel Bro Inc. ("we", "our", "us", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our matchmaking padel app and website, including online bookings, chat features, and customer profiles.

2. Information We Collect

Personal Information

We collect information you provide directly, including:

  • Name, email address, and phone number
  • Profile information (skill level, preferred playing times, location)
  • Booking history and payment information
  • Chat messages and communications
  • Profile photos and user-generated content

Automatically Collected Information

When you use our platform, we automatically collect:

  • Device information (device type, operating system, browser)
  • Usage data (pages viewed, features used, time spent)
  • Location data (with your permission, for matchmaking purposes)
  • IP address and log data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for:

  • Providing, maintaining, and improving our services
  • Matchmaking and connecting you with other players
  • Processing bookings and managing court reservations
  • Facilitating in-app chat and communications
  • Sending transactional emails and notifications
  • Payment processing and fraud detection
  • Analyzing usage patterns to improve user experience
  • Responding to your inquiries and customer support
  • Complying with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Other Users: Your profile name, skill level, and availability are visible to other players for matchmaking purposes
  • Service Providers: Payment processors, cloud storage, email services
  • Court Partners: Court booking and reservation details necessary to complete bookings
  • Legal Requirements: When required by law or to enforce our policies

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and notify us of any security breaches.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of certain data processing activities
  • Download your data in a portable format
  • Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage. You can control cookie preferences through your browser settings. Some features may not work properly if cookies are disabled.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information and terminate the child's account.

10. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your account and associated data at any time, subject to legal requirements to retain certain information.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws. By using Padel Bro, you consent to the transfer of your information to countries outside your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through in-app notifications. Your continued use of Padel Bro constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Padel Bro Inc.
Email: privacy@padelbro.pk
Website: padelbro.pk